One 10 Media

Key points

• Category: Agencies: eCommerce retention
• Pricing: Paid
• Best for: Brands looking for an agency partner for Klaviyo-led retention and lifecycle work for DTC and eCommerce brands.
• email+SMS for sub-$10M eCommerce brands
• Based in US

What One 10 Media is

One 10 Media is an Ohio-based ecommerce growth agency, founded in 2018, combining paid media (Meta, Google, Pinterest) with email and SMS lifecycle marketing for DTC brands, holding Klaviyo Gold partner status. It targets 7- and 8-figure brands that have plateaued and need both acquisition and retention systems working together.

Its email/SMS service covers Klaviyo strategy, flow and campaign build-out, list growth via pop-ups and signup flows, and reporting focused on revenue rather than vanity metrics like open rate alone. Case studies cite results such as a 49.93x ROI on a campaign and 42.3% list growth in a year for one client.

It sits in the agencies: ecommerce retention part of an email stack - klaviyo-led retention, lifecycle and sms teams for dtc brands. In practice it is the right pick when your priority is: brands looking for an agency partner for klaviyo-led retention and lifecycle work for dtc and ecommerce brands.

What it does well

The capabilities teams rely on most are email+sms for sub-$10m ecommerce brands, based in us. Taken together these cover the day-to-day work in this category, and they are the features worth testing during a trial rather than reading about.

One 10 Media's combined paid media plus lifecycle marketing offering lets brands align acquisition spend and retention email/SMS strategy under one team, addressing attribution gaps that arise when those functions sit with separate vendors.

In real use the strongest points people report are specialist team rather than a generalist marketing shop; hands-on execution: strategy, creative and campaign delivery.

Key features

• email+SMS for sub-$10M eCommerce brands
• Based in US
• Specialist team rather than a generalist marketing shop
• Hands-on execution: strategy, creative and campaign delivery

Pricing tiers

One 10 Media is a paid product. Custom retainer pricing scoped to whether a brand needs paid media, lifecycle marketing, or both, quoted after a discovery call; the agency is a small team so client rosters are kept limited.

Pricing pages move often, so confirm the current figures with the vendor before you budget. The number worth modelling is not the licence fee on its own but the cost per delivered email once bounces, suppressed contacts and spam-foldered sends are taken out.

Ideal customer profile

• Best fit: Brands looking for an agency partner for Klaviyo-led retention and lifecycle work for DTC and eCommerce brands.
• Where it sits in the stack: Agencies: eCommerce retention - klaviyo-led retention, lifecycle and sms teams for dtc brands.
• Budget profile: Paid - suited to teams comfortable with this commercial model.
• Probably not for you if: retainer pricing - not a self-serve tool would block your team.

What it connects to

One 10 Media is commonly wired into Klaviyo, Shopify, Postscript, Meta Ads, Google Ads, Pinterest Ads, ActiveCampaign, Hootsuite and Sprout Social. Check that the specific objects and events you rely on are covered, not just that a logo appears on the integrations page - shallow connectors are a frequent source of rework.

Where it falls short

No tool in this space is complete on its own. With One 10 Media the trade-offs to plan around are retainer pricing - not a self-serve tool; deliverability and sending reputation usually stay your responsibility. None of these are reasons to avoid it - they are the gaps another layer of your stack needs to fill.

As a small agency (roughly a dozen team members), capacity is more limited than larger agencies, and its combined paid-media-plus-email model may be more than brands need if they only want retention marketing.

A useful test before committing: send a real campaign through your intended setup, then check where it actually lands across Gmail, Outlook, Yahoo and your customers' corporate filters. Tooling that looks identical on a feature list often behaves very differently once reputation and authentication are involved.

The essentials

Category

Agencies: eCommerce retention

Pricing model

Paid

Vendor

one10media.com

G2 rating

Not listed

Best for

Brands looking for an agency partner for Klaviyo-led retention and lifecycle work for DTC and eCommerce brands.

Works alongside Warmy

Yes - warm-up, placement, DMARC

How it fits a deliverability stack

Deliverability is decided by four things: the reputation of the sending domain and mailbox, the quality of the list, correct SPF, DKIM and DMARC authentication, and proof of where mail actually lands. One 10 Media covers part of that picture. The mistake most teams make is buying four separate products for those four jobs and still having no single place that tells them whether the last campaign reached the inbox.

Warmy runs warm-up, inbox placement testing, email verification and DMARC monitoring as one platform, which is why One 10 Media usually sits alongside it rather than against it: it keeps doing what it is good at, while reputation, placement and authentication are handled in one loop.

One 10 Media manages deliverability through Klaviyo best practices such as list growth quality and engagement segmentation rather than offering a separate deliverability product.