Ematic Solutions

Key points

• Category: Agencies: enterprise ESP & CRM
• Pricing: Paid
• Best for: Brands looking for an agency partner for enterprise marketing cloud and CRM implementation work.
• martech consultancy, Iterable/Braze partner
• Based in Asia

What Ematic Solutions is

Ematic Solutions is a CRM and lifecycle marketing agency, part of dentsu, specializing in retention marketing strategy and execution across email, SMS, push and other owned channels for ecommerce and retail brands, primarily in Europe, the Middle East and Latin America. It builds and manages customer segmentation, automation flows and campaign execution on platforms like Salesforce Marketing Cloud, Klaviyo and Braze.

Typical clients are mid-market to large ecommerce and retail brands wanting a dedicated CRM/lifecycle team to run always-on email and SMS programs rather than managing them fully in-house. The agency's model centers on ongoing managed retainers covering strategy, segmentation, creative and campaign execution.

It sits in the agencies: enterprise esp & crm part of an email stack - implementation partners for salesforce marketing cloud, braze, iterable and marketo. In practice it is the right pick when your priority is: brands looking for an agency partner for enterprise marketing cloud and crm implementation work.

What it does well

The capabilities teams rely on most are martech consultancy, iterable/braze partner, based in asia. Taken together these cover the day-to-day work in this category, and they are the features worth testing during a trial rather than reading about.

Focused specialization in ecommerce retention marketing and CRM execution, with strong regional expertise in European and Latin American markets, distinguishes it from broader full-service agencies.

In real use the strongest points people report are specialist team rather than a generalist marketing shop; hands-on execution: strategy, creative and campaign delivery.

Key features

• martech consultancy, Iterable/Braze partner
• Based in Asia
• Specialist team rather than a generalist marketing shop
• Hands-on execution: strategy, creative and campaign delivery

Pricing tiers

Ematic Solutions is a paid product. Monthly managed service retainers scoped to channel mix and campaign volume; pricing is customized per client and not publicly listed.

Pricing pages move often, so confirm the current figures with the vendor before you budget. The number worth modelling is not the licence fee on its own but the cost per delivered email once bounces, suppressed contacts and spam-foldered sends are taken out.

Ideal customer profile

• Best fit: Brands looking for an agency partner for enterprise marketing cloud and CRM implementation work.
• Where it sits in the stack: Agencies: enterprise ESP & CRM - implementation partners for salesforce marketing cloud, braze, iterable and marketo.
• Budget profile: Paid - suited to teams comfortable with this commercial model.
• Probably not for you if: retainer pricing - not a self-serve tool would block your team.

What it connects to

Ematic Solutions is commonly wired into Salesforce Marketing Cloud, Klaviyo, Braze, Emarsys, Shopify, Google Analytics and Meta Ads. Check that the specific objects and events you rely on are covered, not just that a logo appears on the integrations page - shallow connectors are a frequent source of rework.

Where it falls short

No tool in this space is complete on its own. With Ematic Solutions the trade-offs to plan around are retainer pricing - not a self-serve tool; deliverability and sending reputation usually stay your responsibility. None of these are reasons to avoid it - they are the gaps another layer of your stack needs to fill.

As part of the dentsu network with a retention-marketing specialty, brands needing full-funnel acquisition marketing alongside CRM would need to pair it with a separate paid media partner.

A useful test before committing: send a real campaign through your intended setup, then check where it actually lands across Gmail, Outlook, Yahoo and your customers' corporate filters. Tooling that looks identical on a feature list often behaves very differently once reputation and authentication are involved.

The essentials

Category

Agencies: enterprise ESP & CRM

Pricing model

Paid

Vendor

ematicsolutions.com

G2 rating

Not listed

Best for

Brands looking for an agency partner for enterprise marketing cloud and CRM implementation work.

Works alongside Warmy

Yes - warm-up, placement, DMARC

How it fits a deliverability stack

Deliverability is decided by four things: the reputation of the sending domain and mailbox, the quality of the list, correct SPF, DKIM and DMARC authentication, and proof of where mail actually lands. Ematic Solutions covers part of that picture. The mistake most teams make is buying four separate products for those four jobs and still having no single place that tells them whether the last campaign reached the inbox.

Warmy runs warm-up, inbox placement testing, email verification and DMARC monitoring as one platform, which is why Ematic Solutions usually sits alongside it rather than against it: it keeps doing what it is good at, while reputation, placement and authentication are handled in one loop.